Tech Pack Pro Privacy Policy
Version 1.0 — effective September 19, 2026
This policy explains what Otherworks LLC ("we", "us") collects when you use Tech Pack Pro (the "Service"), why, who else touches it, how long we keep it, and what you can ask us to do. It is written for three kinds of people: shops that use the Service, customers of those shops who receive a proof by email, and visitors to techpackpro.io.
The short version: we collect what we need to run a tech pack tool and a proofing workflow, we do not sell any of it, and we do not use it for advertising.
1. Who we are
Otherworks LLC, 9530 Blacksmith Ct Apt 10, Lincoln, NE 68507. For anything in this policy, email support@techpackpro.io.
2. If you are a shop using the Service
Your account
When you sign up we collect your first and last name, your email address and a password, which we store only as a one-way hash. If you sign in with Google instead, Google gives us your name, your email address and a Google account identifier, and no password is stored. We record when you verified your email and which version of the Terms and this policy you accepted.
We keep you signed in with a cookie named techpack.sid that lasts seven days from your last visit and holds only a session identifier. There is no advertising or tracking cookie.
Your workspace and tech packs
A workspace holds what you build. That includes your shop's name, logo and settings; each tech pack's job name, client name, job number, chosen garment, uploaded artwork, print placements, sizes, ink choices and notes; and, every time you export or send a pack, a frozen version of it (its data and the rendered PDF and JPEG) so the document your customer saw can never change underneath them.
Your customers' names and job details are your business records. You decide what to enter and who in your workspace sees it; every member of a workspace can see every tech pack in it. We process this information on your behalf and on your instructions, and you are responsible for having the right to enter it. Section 3 describes what we hold about the people you send proofs to.
Proofs you send
When you send a proof we store the recipient's name and email address, your message, the time we sent it, the times we sent reminders, and your browser's time zone so the dates on the proof page read correctly to your customer. What the customer does on the proof page is recorded as described in section 3 and shown to you on the tech pack.
Proof emails are sent from proofs@techpackpro.io on your behalf, and replies go to the member who sent the proof (or to the address you set in Settings → Approvals).
Billing
If you subscribe, you enter your card and billing address on pages hosted by Stripe, our payment processor. Stripe holds your payment method, billing address, tax details and invoice history under its own privacy policy (stripe.com/privacy). We receive and store your Stripe customer identifier, your subscription's plan, seat count, status and billing dates, and the brand, last four digits and expiry of the card on file, so the app can show you what you are paying for and which card will be charged. We never receive your full card number.
Support and feedback
If you write to us, or use the feedback panel in the app, we keep what you sent: your message, the page you were on and, if you attached one, a screenshot, which shows whatever was on your screen at the time.
Technical records
Our servers log each request: the time, the path, your network (IP) address, your browser type and the outcome. Links that carry a proof token are logged with the token removed. When something goes wrong in the app, an error report goes to our error-tracking service (Sentry) with the page, the browser, the request path, and your account and workspace identifiers, so we can find and fix the fault. Error reports do not include the contents of your tech packs or the forms you filled in.
Why we use it
We use the information above to provide the Service to you and bill for it, to send you the emails the Service needs (verification, password reset, invitations, proof activity, receipts, notices about your subscription), to answer your questions, to keep the Service secure and working, and to meet our legal obligations.
We may also email you about product changes and new features. Every such email has an unsubscribe link, and unsubscribing never stops the emails the Service needs to send you.
3. If a shop sent you a proof
A shop that uses Tech Pack Pro gave us your name and email address so we could send you a proof to review on their behalf. We hold that information for the shop; the shop is responsible for its choice to send it to you.
When you open the proof link we record the time, and the shop is told the proof was opened. The link works for thirty days after it was last sent, or until the shop withdraws it, and anyone holding the link can open the page in that time. The page is not listed anywhere and search engines are asked not to index it.
If you approve the proof or ask for changes, we record what you typed (your name, or your comment), the time, your network (IP) address and your browser type. This record is kept with the shop's tech pack as their record of your decision, and the shop can see it. We keep it as long as the shop keeps the tech pack.
We do not use your address for anything else, and you will not receive marketing from us because of a proof. If you want a proof record corrected or removed, ask the shop that sent it; you can also write to us at support@techpackpro.io and we will pass the request on and help.
4. Who else handles your data
We use a small number of service providers to run Tech Pack Pro. Each processes data only to provide its service to us.
| Provider | What it does | Where |
|---|---|---|
| Railway | Hosts the application, the database and the file storage | United States (West) |
| Stripe | Payments, subscriptions, invoices and tax calculation | United States |
| Resend | Sends every email the Service sends | United States |
| Sign in with Google, if you choose it | United States | |
| Sentry | Error reports from the app | United States |
Garment catalogs come from S&S ActiveWear and SanMar. Catalog data flows from them to us; nothing about you or your tech packs is sent to either supplier.
We do not sell personal information, we do not share it with advertisers, and we do not use it to build profiles. We will disclose information if the law requires it, to protect someone's safety, or to enforce our Terms, and we will tell you when we are allowed to. If our business is sold or reorganised, your data may transfer with it, under this policy.
5. Where your data lives
Tech Pack Pro runs in the United States. If you use it from elsewhere, your information is transferred to and stored in the United States, where the law may differ from your own country's.
6. Security
Every connection to the Service is encrypted. Passwords are stored as one-way hashes. Proof links and emailed sign-in links use long random tokens that we store only as hashes. Files and documents live in private storage and are served only through the Service. Access to production systems is limited to the people who run the Service. No system is perfectly secure; if we learn of a breach that affects you, we will tell you without undue delay.
7. How long we keep it
- Your account and workspace content stay as long as you keep them. Tech packs, versions and approval records are kept for the life of the pack, because they are the shop's record of what was made and approved.
- When you delete a tech pack, a workspace or your account, its records are removed from the live Service at once. Its files (artwork, rendered documents, logos) are removed from storage within 30 days.
- Backups. We back the database up every night. A nightly backup is kept for 14 days; the first backup of each month is kept for 12 months. Deleted data can persist in those backups until they age out, and is not restored except to recover from a failure.
- Billing records are kept as long as tax and accounting law requires, typically seven years.
- Server logs are kept for about 30 days. Error reports are kept for 90 days.
- Support and feedback messages are kept for two years.
8. Your choices and rights
You can see and change your name, email and password in Settings → Account, and your workspace's content in the app. You can delete a tech pack from the tech pack list, delete a workspace from Settings → Workspace if you own it, and delete your account from Settings → Account.
You can ask us to give you a copy of the information we hold about you or your workspace, to correct it, or to delete it, by emailing support@techpackpro.io. We answer within thirty days. We may need to confirm it is really you asking. If you are a member of a shop's workspace rather than its owner, some requests about workspace content have to go through the owner, because the content is the shop's.
If you are in California, the rights above are the rights the California Consumer Privacy Act gives you; we do not sell or share personal information as that law defines it, and we will not treat you differently for using your rights. If you are in the United Kingdom or the European Economic Area, we process your data to perform our contract with you, to comply with law, and for our legitimate interest in running and securing the Service; you have the right to access, correct, delete, restrict, port and object, and to complain to your data-protection authority. Where we act as a processor for a shop, the shop is the controller and requests about their content go to them.
9. Children
The Service is for businesses and is not directed at anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, tell us and we will delete it.
10. Visitors to techpackpro.io
The marketing site at techpackpro.io is hosted by Framer and has its own hosting logs. It may use Framer's built-in analytics, which count visits without cookies; it does not use advertising cookies.
11. Changes to this policy
We may update this policy. If a change affects how we use information we already hold, we will email workspace owners at least fourteen days before it takes effect. Every version is kept at app.techpackpro.io/privacy with its version number and date. This policy is governed by the laws of the State of Nebraska.
Contact
Otherworks LLC 9530 Blacksmith Ct Apt 10, Lincoln, NE 68507 support@techpackpro.io