Tech Pack Pro Terms of Service
Version 1.0 — effective September 19, 2026
These terms are an agreement between you and Otherworks LLC ("we", "us"), the company that operates Tech Pack Pro at techpackpro.io and app.techpackpro.io (the "Service"). By creating an account, or by using the Service, you agree to them. If you are using the Service for a business, you are agreeing on that business's behalf and you confirm you are allowed to.
Please read them. They cover what you are buying, what you own, what we are responsible for, and what we are not.
1. Accounts and workspaces
You need an account to use the Service. Give us accurate information and keep your sign-in details to yourself; you are responsible for what happens under your account.
Work in Tech Pack Pro happens inside a workspace. A workspace has an owner and may have admins and members. The owner is responsible for the workspace: its subscription, who is in it, and how it is used. Every member of a workspace can see every tech pack in it, because a tech pack is a job record that belongs to the shop, not to the person who made it.
When you create an account we record the version of these terms and of the Privacy Policy that you accepted, and when.
You must be at least 18 years old. The Service is built for businesses; it is not for personal or household use.
2. What the Service does
Tech Pack Pro helps a decorated-apparel shop build a tech pack: pick a blank garment from a supplier catalog, place artwork on it, record print specifications, and export a document. It can also send that document to your customer as a proof and record their approval.
The Service is not a quoting, ordering, invoicing or payment tool, and it does not talk to your suppliers on your behalf. It does not place orders. What you do with a tech pack, and how you run production from it, is up to you.
3. Your content
Everything you put into the Service is yours: the artwork you upload, the tech packs you build, your customers' names and job details, your logo and your settings ("Your Content"). We claim no ownership of it.
You give us permission to store, copy, render, back up, display and transmit Your Content, only as needed to run the Service for you: to build your tech packs, to keep every exported version, to send a proof to the customer you name, and to show it to the people you invite. That permission ends when you delete the content, subject to the retention rules in the Privacy Policy.
You are responsible for Your Content. You confirm that you have the right to upload the artwork you upload and to use it as you do, that you have the right to send a proof to the people you send it to, and that Your Content does not break any law or anyone's rights. If someone claims that content in your workspace infringes their rights, we may remove it and will tell you.
We may look at Your Content only to run the Service, to keep it secure, to help you when you ask, or where the law requires it.
4. Proofs and approvals
When you send a proof, we email the person you name, on your behalf, with a link to a page that shows the document. Anyone who has that link can open that page until it expires (thirty days after it was last sent) or until you withdraw it. Do not send a proof to someone who should not see the job.
When your customer approves a proof or asks for changes, we record what they typed, when, and the network address and browser they used, and we keep that record with the tech pack. That record is a business record of what your customer told you and when. We do not certify it as an electronic signature under any particular law; whether it is enough for your purposes is your decision.
5. Plans
The Service is offered on these plans. The current prices are on the pricing page at techpackpro.io/pricing.
- Free. Three tech packs, ever. No card, no time limit. Every feature, including inviting teammates.
- Solo. For one person or a pair: one seat included, with the option to add one more, and no limit on tech packs.
- Shop. For a team: five seats included, more available per seat, and no limit on tech packs.
On Free, a tech pack counts against the three once: the first time it is exported or sent for approval. Building it, changing it, exporting it again, downloading it again, sending it again or restoring an earlier version never counts a second time. Duplicating a tech pack makes a new one, which counts when it is first exported or sent. Creating packs, browsing the catalog and using the builder are never limited on any plan.
When a Free workspace has used its three packs it keeps everything it made, keeps its members, and can still export the packs it already counted. The next new tech pack waits for a paid plan. Nothing is deleted.
Solo has at most two seats. A workspace with more than two members can subscribe to Shop, or remove members and subscribe to Solo. A seat is billed from the day an invitation is accepted and stops being billed when the member is removed.
6. Payment
Paid plans are billed in advance, monthly or yearly, through our payment processor, Stripe. Stripe collects your card and billing details on its own pages; we never see your full card number. Stripe emails you a receipt for every charge.
Your subscription renews automatically at the end of each billing period until you cancel. You can change plan, change the number of seats, update your card, or cancel at any time from Settings → Billing, which opens Stripe's billing portal.
- Upgrades (Free to a paid plan, Solo to Shop, adding a seat) take effect at once. When you move up mid-period we charge the difference for the rest of the period.
- Downgrades (Shop to Solo, removing a seat) take effect at once, and the unused part of what you already paid is credited to your next bill.
- Cancellations take effect at the end of the period you have paid for. You keep the plan until then, and the workspace then drops to Free.
- Refunds. We do not refund a period that has started, except where the law says we must, or where we choose to because the Service failed you. Ask us at support@techpackpro.io.
- Failed payments. If a renewal charge fails we retry and email you. If it is not fixed within 14 days the workspace drops to Free. Nothing is deleted; you keep your tech packs and members and can re-export every pack you already exported, and paying again restores the plan.
- Taxes. Prices do not include sales tax or VAT. Where we are required to collect tax, Stripe calculates it from your billing address and adds it to the charge. If your business has a VAT or similar tax number, you can enter it at checkout.
Founding pricing. The first twenty-five workspaces to subscribe do so at founding prices, shown on the pricing page while places remain. A founding price stays on the subscription for as long as it remains continuously active, including if our list prices go up, and follows a change between Solo and Shop or between monthly and yearly billing. Extra seats are at the normal seat price. If a founding subscription is cancelled or lapses, it ends at the founding price, and a later subscription is at the list price.
Price changes. We can change list prices. A price change never applies to a running subscription until its next renewal, and we will email you at least thirty days before a change that affects what you pay.
7. Acceptable use
Do not use the Service to break the law, to infringe anyone's rights, to send unwanted or deceptive email, to upload malware, to probe or overload our systems, to scrape the supplier catalogs, or to resell access to it. Do not share one paid seat between several people; add a seat instead. Do not try to get around the free tech pack limit.
We may suspend or close an account or workspace that breaks these rules, and we will tell you why unless the law prevents it.
8. Supplier catalogs and accuracy
Garment data, photographs and measurements in the Service come from the suppliers' own published catalogs (S&S ActiveWear and SanMar) and from generic mockups. We show them to help you choose and place artwork. Suppliers change their products, colors and sizing, and a photograph or a mockup is not a physical garment. The document says which images are to scale and which are representative. Check garment availability, sizing and print placement with your supplier and your press before you produce. We are not responsible for a production decision made from a tech pack.
We do not sell garments and have no relationship with your supplier account.
9. Availability, changes and support
We work to keep the Service available and back your data up every night, but we do not promise uninterrupted service. We may change, add or remove features; if we remove something you rely on, we will try to tell you first. We may release features marked as beta or early access; they may change or go away.
Support is by email at support@techpackpro.io during business hours, Central Time. There is no uptime guarantee or service credit on any plan.
10. Our intellectual property
The Service itself (the software, its design, the mockups we drew, the name Tech Pack Pro and the logo) belongs to us and our licensors. These terms do not give you any right in it except the right to use the Service as it is offered. If you send us feedback or suggestions, we may use them without owing you anything.
11. Ending the agreement
You can stop using the Service, delete your workspace, or delete your account at any time from Settings. Deleting a workspace deletes its tech packs, versions and approval records; deleting your account deletes the workspaces you alone own. The Privacy Policy says how long copies survive in backups.
We may close your account if you break these terms, if your subscription lapses and stays unpaid, or if we stop offering the Service, in which case we will give you at least thirty days' notice and a way to get your data out.
Sections 3 (your responsibility for content), 10, 12, 13, 14 and 15 continue after the agreement ends.
12. Disclaimers
The Service is provided as it is and as available. To the extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, accuracy or non-infringement. In particular, we do not warrant that a tech pack, a mockup, a measurement, a color or a print area is accurate, or that a customer's approval will hold up for any legal purpose.
13. Limitation of liability
To the extent the law allows, we are not liable to you for lost profits, lost business, lost or damaged goods, wasted garments or ink, or any indirect, incidental, special or consequential loss, however it arises. Our total liability to you for everything arising from the Service in any twelve-month period is limited to the amount you paid us in that period, or one hundred US dollars if you paid nothing.
Some places do not allow some of these limits; where that is so, they apply only as far as the law allows.
14. Indemnity
If someone brings a claim against us because of Your Content, because of how you used the Service, or because you sent a proof to someone you should not have, you will cover our costs, including reasonable legal fees, arising from that claim.
15. Law and disputes
These terms are governed by the laws of the State of Nebraska, United States, without regard to its conflict-of-law rules. Any dispute that we cannot settle between us will be heard in the state or federal courts located in Nebraska, and you and we each agree to their jurisdiction.
16. Changes to these terms
We may update these terms. For a change that matters to you we will email the workspace owner at least fourteen days before it takes effect; for a small change (wording, a new contact address) we will post the new version with its date. Using the Service after a change takes effect means you accept it. Every version is kept at app.techpackpro.io/terms with its version number and date.
17. Everything else
These terms and the Privacy Policy are the whole agreement between you and us about the Service. If any part of them cannot be enforced, the rest still applies. If we do not enforce a term today, we can still enforce it later. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of our business, and we will tell you if we do. Notices to you go to the email on your account; notices to us go to support@techpackpro.io or 9530 Blacksmith Ct Apt 10, Lincoln, NE 68507.
Contact
Otherworks LLC 9530 Blacksmith Ct Apt 10, Lincoln, NE 68507 support@techpackpro.io